The Auka Bank Console

 

Auka Bank Console

The bank console is the environment where banks manage their entire portfolio of products from Auka, including mobile payments, digital credit, and lending, issuing, acquiring and more.

The bank console also enables banks to engage directly with their customers, via the merchant console and consumer app. The bank console is web-based and crafted with modular design to administer all of our products.

Access and features are permission-based and the console can be configured to cater to the needs of any bank employee, ranging from support personnel to the CEO.

The console features product pricing and product configuration, metrics, customer records, transaction history and all necessary details for each customer, transaction, and event. This is so that banks can best manage their product and service offerings.

The bank console is delivered white labeled and can be customised to fit the brand and product needs of your bank.

User management

Access to the bank console is permissions-based. The console can be configured to cater to the needs of different roles, such as product managers, operational, compliance and risk personnel and customer support representatives.

Customised consumer and merchant enrollment process

Adhering to the regulatory requirements, including know-your-customer (KYC) and anti-money laundering (AML), customers (both consumers and merchant) are enrolled and on-boarded through a customisable process. Based on channel and service availability, customer enrollment can be automated by pulling data from external sources and performing validations. Via the bank console, operations personnel are assigned tasks to handle manual controls or perform qualitative evaluations where applicable.

Customer management (consumers and merchants)

The bank console features a flexible view of customers, both merchants, and consumers, and can be tailored to cater to the needs of different operational personnel. For consumers, this includes customer data and records, including funding sources, transaction history, risk status, KYC, AML, and PEP information.

For merchants, this contains all merchant data and records, including legal entity regulation, related users, transaction history, settlement account and payout options, risk status, KYC, and AML information. All customers can be found by any search criteria, such as name, phone number, accounts, cards. The operational personnel can greylist, blacklist and change the service status for users.

Customer lifecycle management

The bank console provides tools for the day-to-day management of customers, allowing operational personnel to continuously maintain and support customers. Depending on the level of integration with external data sources, customer information can be updated automatically or manually based on a set of rules pre-defined by bank personnel (like choice of data and sources, frequency of updates and type of notifications enabled).

The system features daily operational tasks such as change of beneficial ownership for merchants, update of bank account numbers for transfers, termination of agreements from the customer side, default handling and cancellation of agreements, settlement and reporting formats, etc.

Account, credit and card management

The bank console supports functionality for managing funding sources of choice, such as bank account, consumer credit line or card. Operations personnel can see and change the status of funding sources per customer, issue new cards and credit lines and modify the terms of the existing credit funding.

Risk and compliance management

The bank console features a comprehensive set of functionalities in order for the risk management personnel to keep an overview of the daily activity of customers and is able to prevent and handle fraud.

Here, the personnel will be able to define the criteria for automatic controls, set new rules and customise parameters for manual evaluations. The features include periodic AML updates for customers (depends on integration type), hold-back of payouts, handling of transaction limits and chargebacks.

KYC, PEP, CTF and AML controls

The bank console may be integrated to collect data from your choice of source, in order to perform automatic KYC, PEP, CFT and AML controls. An automatic pullout of data combined with a customised set of rules defined by the risk personnel will result in (semi-)automatic evaluation of customers and AML and purchase risk scoring of merchants.

The system is flexible enough to handle your existing risk scoring model, where the outcome of different types of scores can trigger a predefined set of actions for the risk personnel to act upon.

KYC and AML reports

The bank console provides a bank’s personnel with a full set of necessary KYC and AML reports, designed in accordance with the existent AML rules. The reports are produced on a scheduled basis and can be sent to a predefined group of recipients automatically.

Price management

This module gives a full overview of the product portfolio available for your bank. Personnel with granted access can administrate default prices per product, introduce new pricing structures and time-limited campaigns per product, as well as administer such product settings as periodic transaction limits, limits for identified/unidentified users, payments sources etc.